About Us:
We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support.
Role Overview:
As a Customer Support Representative, you will be the first point of contact for customers, assisting them with queries via email and live chat. This role is ideal for freshers who are looking to gain hands-on experience in customer service while working in a fast-paced, supportive environment.
Key Responsibilities:
- Assist customers by responding to queries through email and live chat
- Provide accurate information and ensure a positive customer experience
- Collaborate with the support team to achieve key performance goals
- Learn and adapt quickly to processes, tools, and customer needs
What We’re Looking For:
- Excellent written English with clear and professional communication
- Strong willingness to learn and build a career in customer support
- Availability to work night shifts (part-time, remote)
- Positive attitude, problem-solving mindset, and team spirit
What We Offer:
- Fully remote, part-time role
- On-the-job training and support to help you succeed
- Exposure to the SaaS industry and growth opportunities in a startup environment
If you’re ready to kick-start your career in customer support and are passionate about helping customers, we’d love to hear from you!