Job Title: IT Support Specialist (L1) – On-Demand Backfill
Engagement Type: On-Demand / Backfill -Based (Contract)
Compensation: 18 USD ( 1800 INR ) (paid only for days actively dispatched/on assignment)
Potential for Full-Time Conversion: Possible, based on performance and client need
Job Summary: We're looking for an on-demand L1 IT Support Technician to serve as backfill coverage for onsite end-user, office infrastructure, asset management, and project-based support. This is a dispatch-based role .you'll be called in as needed to cover support tickets and onsite visits, with no guaranteed fixed hours. Strong performers may be considered for full-time opportunities down the line.
Key Responsibilities:
End-User Support
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)
- Provision, deploy, replace, and decommission IT equipment
- Troubleshoot hardware, software, connectivity, and user-related issues
- Coordinate escalations with Level 2 support teams
Office Infrastructure Support
- Support office IT services including network connectivity, printing, voice, AV, and workplace technologies
- Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment
- Assist with smart office solutions, digital signage, and conference room technologies
- Coordinate with vendors and support scheduled maintenance activities
Asset Management
- Receive, register, label, image, deploy, track, and maintain IT assets
- Conduct inventory audits and maintain accurate asset records
- Coordinate warranty repairs, device redeployment, disposal, and stock management
- Ensure compliance with asset management policies and audit requirements
Project & Site Support
- Support office moves, hardware refreshes, equipment relocations, and infrastructure projects
- Assist with business events, demonstrations, and technology deployments
- Provide remote hands support and escort third-party vendors when required
Required Skills:
- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure
- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points)
- Experience with hardware asset management and inventory control
- Strong troubleshooting, documentation, and customer service skills
- Ability to work independently and coordinate with remote support teams and vendors
- Flexibility to respond on short notice for dispatch-based assignments
Compensation & Terms:
- $18 ( 1800 INR ) per day , paid only for days worked when dispatched
- On-demand basis assignments as required, no guaranteed hours
- Opportunity to transition to full-time based on performance