Job Description: Manager – Operations
Role Overview
We are seeking an experienced and highly driven Manager – Operations to lead and manage high-volume backend processes with a focus on efficiency, accuracy, and scalability. The role requires strong leadership skills, process orientation, and the ability to build and manage teams while ensuring smooth day-to-day operations.
Website:
Job Location: Hyderabad (Work From Office)
Job Type: Full-time
Experience: 3 to 5 Years
Offered CTC : up to 10 LPA
Key Responsibilities
- Build, lead, and manage teams of 20–50 members across multiple functions.
- Define, document, and implement SOPs, process maps, and KPIs.
- Manage day-to-day backend operations with strict adherence to SLAs and quality metrics.
- Prepare and review MIS, dashboards, and operational reports for management and clients.
- Conduct root-cause analysis on operational issues and implement long-term corrective actions.
- Partner with stakeholders and handle client escalations with professionalism.
- Deliver results in high-pressure environments with strict targets and deadlines.
Desired Skills & Experience
- 3-5 years of proven experience in operations management.
- Strong expertise in process definition, MIS/reporting, and KPI tracking.
- Hands-on experience managing high-volume operations.
- Excellent analytical skills with a problem-solving mindset.
- Superior communication skills – both verbal and written.
- Client handling and stakeholder management exposure.
- Ability to thrive in fast-paced, high-pressure environments.
Preferred Industries / Departments
- Application Processing
- Backend Operations
- Background Verification
- Transaction Processing
Qualifications
Graduate/Postgraduate in Business Administration, Operations, or related fields.
Certification in Lean Six Sigma / Process Excellence (preferred, not mandatory).
What We Offer
- An opportunity to lead large-scale operations and deliver high-impact outcomes.
- An opportunity to be a part of India’s fastest-growing start-up in the field of Fraud-Risk and Due Diligence
- A dynamic work environment with exposure to leading clients and industries.
- A culture of innovation, collaboration, and performance.