About CIBC:
CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.
About CIBC India:
CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.
What CIBC India Offers:
At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.
- We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development
What You’ll Be Doing (position summary):
The Salesforce Quality Assurance is responsible for designing and executing manual and automated tests, and for leading/ coordinating all aspects of quality engineering and software testing for assigned projects or initiatives. This role ensures rigorous adherence to QA/QE standards, manages testing teams, and drives the implementation of automation and innovative solutions to improve quality, efficiency, and cost-effectiveness. The QE Coordinator adds value by providing technical leadership, ensuring compliance, and supporting continuous improvement in testing processes and methodologies.
At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your Interview.
How You’ll Succeed (responsibilities):
- Develop, publish, and execute test plans, test cases, traceability matrices, automation scripts, status reports, defect and exit reports for a Salesforce Cloud implementation. Familiarity with Salesforce Sales, Marketing and Analytics components is preferable.
- Identify and obtain required test data and test environments.
- Develop, publish, and execute testing estimates and related to testing activities.
- Track and report QA/QE metrics and KPIs such as velocity and defect slippage.
- Manage defects throughout their lifecycle, ensuring timely resolution and documentation.
- Identify, manage, and implement remediation for any noncompliance items and deviations.
- Ensure adherence to QA/QE standards and support the implementation of new standards.
- Recognize and identify areas for process, policy, or tool improvement.
- Provide input, feedback, and challenges to technical designs and assess impacts to testing.
- Automate functional tests and maintain the test automation suite for coverage and robustness.
- Identify and implement test automation, AI, or other emerging solutions to expedite testing and improve quality.
CROSS-FUNCTIONAL RELATIONSHIPS:
- Collaborates with project managers, business analysts, developers, and other stakeholders to coordinate testing activities and ensure alignment with project objectives.
- Works closely with development teams to provide feedback on technical designs and assess testing impacts.
- Interacts with external vendors and tool providers to evaluate and integrate testing solutions.
- Partners with other QA/QE professionals across the organization to share best practices and drive continuous improvement.
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:
- As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
AUTHORITIES/DECISION RIGHTS:
- As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
JOB DIMENSIONS:
- Responsible for the delivery of testing services for assigned projects/initiatives, supporting Wealth Management Salesforce CRM application.
- Provides technical and process leadership to ensure quality standards are met.
- Supports achievement of business unit goals through effective quality engineering and testing practices.
Who You Are (skills/qualifications):
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
Must Have Skills:
- Domain Knowledge: Wealth Management, web-based testing, UX testing, and Accessibility testing.
- 6-9 years of experience in QA/QE, 1–3 years of experience in development/ Automation.
- Automation frameworks, tools, and libraries: Tosca, Playwright or any other test automation tool.
- Expert in Jira, Confluence, and/or other similar Agile, development, and QA tools. Experience in Salesforce
- Writing and executing automation test cases, custom functions, building object repositories for web and native page elements.
- Web technologies: HTML, CSS, web services.
- Must have experience with Accessibility testing.
- Strong verbal and written communication skills.
- Problem-solving skills and ability to resolve operational or process issues.
- Ability to identify and implement continuous improvements in testing processes.
Good to Have:
- Programming languages commonly used for automation: Python.
- Version control systems for code management, eg. Git.
- GitHub Copilot or other Gen AI-based tools is an asset
- Basic knowledge of databases and SQL queries.
Privacy:
By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.