EXL (NASDAQ: EXLS) is a global data analytics and digital solutions company partnering with clients across industries to reimagine business models through data and AI. We are looking for a client-facing Salesforce Technical Architect to lead the design and delivery of scalable, secure, and modern Salesforce solutions for our enterprise clients, acting as a trusted technical advisor throughout the engagement lifecycle.
Responsibilities
- Lead functional and technical workshops, demonstrating leadership skills in designing, delivering, testing, and deploying Salesforce solutions.
- Expertise in Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
- Design and architect scalable and secure Salesforce solutions that meet business requirements.
- Apply scalable, well-governed architecture patterns (multi-org strategy, event-driven integration, API-led connectivity, and platform performance tuning) to ensure solutions remain performant as data volumes, users, and client requirements grow.
- Must have expertise in Salesforce Service Cloud, Einstein AI, Data Cloud, Marketing Cloud & Agentforce.
- Stay current with the latest Salesforce releases and emerging tools (Agentforce, Data Cloud, Flow, DevOps Center, MuleSoft, and generative AI capabilities), and proactively recommend adoption where it adds measurable client value.
- Serve as a trusted advisor to the client, conducting conversations with their Enterprise Architects and business stakeholders to shape the architectural vision and establish an architectural roadmap program.
- Act as the primary client-facing technical point of contact, communicating complex architectural concepts clearly and confidently to audiences ranging from developers to C-level executives.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.
- Guide customers, partners, and implementation teams on how best to execute digital transformation with the Salesforce platform using Salesforce Industries.
- Establish trust with the customer’s leadership, promoting and implementing best practices with Salesforce Industries and Salesforce.
- Ensure best practices in coding standards, design patterns, and integration processes are followed.
- Develop and maintain technical documentation for designed solutions.
- Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the Force.com platform and integration tools.
- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
- Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion.
Qualifications
- Minimum 12-15 years of total experience in IT.
- Minimum 8 years of total Salesforce experience in Salesforce architecture and integration.
- Minimum 5 years of experience developing Salesforce customizations (Apex/Lightning), integrations, and executing data migrations.
- Minimum of 3-5 years of experience creating the technical architecture for complex Salesforce implementations.
- 7+ years of experience in defining, designing, delivering, and deploying Salesforce-based technical solutions, in the capacity of the accountable or responsible contributor.
- Design and implement Salesforce solutions aligned with business strategy and objectives.
- Lead technical requirements sessions, architect and document technical solutions aligned with client business objectives.
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
- Provide guidance on the deployment of Salesforce CRM implementations, integrations, and upgrades.
- Excellent communication (written and oral) and interpersonal skills, with proven client-facing experience and the ability to present confidently to a variety of audiences (executive to technically detailed audiences).
- Excellent leadership and management skills.
Education & Certifications
- Bachelor’s/University degree or equivalent experience.
Mandatory Certifications
- At least one Developer Track Certification (Platform Developer I), plus at least one Cloud Consultant Certification (Community/Experience, Field Service, Sales, Service, or CPQ).
- Either Salesforce Certified System Architect or Salesforce Certified Application Architect.
- Salesforce Agentforce Specialist / AI Associate certification.
Nice-to-Have Certifications
- Salesforce Certified Data Cloud Consultant.
- Salesforce Certified Experience Cloud Consultant.
- Salesforce Certified Marketing Cloud Consultant.
- Salesforce Certified Integration Architect or Technical Architect (CTA).