Service Advisor
India (Remote) | Full-Time | Permanent Automotive | Mechanical Repairs | Customer Service & Quoting
Placed by Hotsourced connecting exceptional talent with world-class global companies.
About Our Client
Imagine using your automotive knowledge to make vehicle repairs simpler, clearer and less stressful for customers .
Our client is a fast-growing UK automotive marketplace connecting drivers with trusted mechanics and repair specialists. Their goal is simple: take the confusion out of vehicle repairs by making it easier for customers to understand what their car needs, what it should cost and what happens next.
They are now looking for an experienced Service Advisor to join their growing team and become a key link between customers and mechanics.
If you know your way around cars, enjoy solving problems and have a knack for explaining technical information in a way that customers understand, this could be a great next step for you.
About the Role
Automotive experience is essential for this role.
You will use your Service Advisor experience and mechanical knowledge to understand customer-reported vehicle problems, ask the right questions, scope repair requirements and provide accurate, commercially appropriate quotes.
You'll work closely with mechanics to make sure jobs are correctly understood and clearly documented, while keeping customers informed throughout the repair journey.
You don't need to be a SMART repair expert. An understanding of SMART repairs is beneficial, and structured training will be provided to build your knowledge and estimating capability in this area.
Key Responsibilities
- Handle inbound mechanical repair enquiries (100–150 per day).
- Understand vehicle symptoms and ask the right diagnostic questions.
- Translate customer requirements into clear job scopes for mechanics.
- Produce accurate, fair and commercially appropriate repair quotes.
- Liaise with mechanics to validate repair requirements where needed.
- Explain repairs, pricing and next steps clearly to customers.
- Identify unusual, high-value or high-risk jobs and escalate appropriately.
- Maintain accurate quotes, job notes and customer records.
- Keep customers and mechanics updated throughout the repair journey.
- Help minimise pricing disputes, misunderstandings and comebacks.
- Support customer conversion and sign-up targets.
Requirements
Essential — automotive experience required
- Proven experience as a Service Advisor within an automotive/mechanical repair environment.
- Strong practical knowledge of vehicle repairs, mechanical faults and workshop processes.
- Experience assessing repair requirements and providing automotive estimates/quotes.
- Strong customer service and communication skills , with excellent written and spoken English.
- Excellent attention to detail and accuracy.
- Good commercial judgement around repair pricing.
- Ability to explain technical information in plain English.
- Comfortable working independently in a remote environment.
Please note: candidates without previous automotive/Service Advisor experience will not be considered.
Desirable
- SMART repairs / bodywork repair knowledge.
- Experience with automotive quoting, booking or CRM systems.
- Experience within an automotive marketplace or garage network.
What Success Looks Like
- Consistently accurate and commercially fair mechanical quotes.
- Low levels of pricing disputes and quote-related comebacks.
- Strong customer conversion and sign-up performance.
- Clear, professional customer communication.
- Accurate job information and documentation.
- Strong relationships with customers and mechanics.
- Progression towards independently quoting common SMART repairs.
The Reality of the Role
This is a fast-moving, customer-facing automotive role where accuracy, responsiveness and judgement matter.
Customers won't always know how to describe what's wrong with their vehicle. You'll need to ask the right questions, draw on your automotive experience, make informed decisions and know when to seek a second opinion.
If you're an experienced Automotive Service Advisor who enjoys cars, problem-solving, customer interaction and commercial decision-making, we'd love to hear from you.
What We Offer
- 8 LPA INR - 9 LPA INR per annum, depending on experience.
- Performance-related bonus or commission.
- Fully remote role, based in India
- Structured automotive estimating and SMART repair training.
- Opportunity to develop expertise across mechanical and cosmetic repairs.
- Supportive team environment.
- 25 days' holiday plus public holidays.
- Pension and additional benefits.
Working Hours
Friday–Tuesday | 8:00 AM–5:00 PM UK time
Wednesday & Thursday off
Enjoy a flexible weekend rota , with the option to work 3 weekends per month and enjoy 1 full weekend off .
India working hours will align with UK GMT/BST clock changes.
If this sounds like you, click Apply and let's get you going!