Job Description – Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity)
Position
Technical Program Manager – SAP, Enterprise IT Systems & Cybersecurity
Department: Technology / Digital Transformation
Reports To: Head of Enterprise/ Director
Location: Pune / Bangalore
Role Summary
We are seeking an experienced Technical Program Manager to lead cross-functional enterprise technology programs across SAP, Enterprise IT Systems, Cybersecurity, Digital Platforms, APIs, and Customer Experience (CX) .
The role will own end-to-end program delivery—from strategy, planning, governance, execution, deployment, stakeholder management, and operational excellence—ensuring business value is delivered through technology while maintaining security, compliance, and customer experience.
This position requires someone who can work equally well with Business Leaders, SAP Consultants, Enterprise Architects, Cybersecurity teams, Software Engineering, Infrastructure, Customer Support, and Executive Leadership.
Key Responsibilities
1. Program Management
- Own multiple enterprise technology programs simultaneously.
- Define program roadmap, milestones, deliverables, budgets, and timelines.
- Develop integrated project plans across SAP, IT applications, Cybersecurity, APIs, CRM, and Digital platforms.
- Drive weekly governance meetings with all stakeholders.
- Manage dependencies across technology teams.
- Monitor program health using KPI dashboards.
- Escalate risks and blockers proactively.
- Ensure timely delivery within scope, schedule, and budget.
2. SAP Program Management
Lead SAP implementation and enhancement programs including
- SAP S/4 HANA
- SAP ECC
- SAP FICO
- SAP MM
- SAP SD
- SAP PP
- SAP PM
- SAP QM
- SAP SuccessFactors
- SAP BTP Integration
Responsibilities include
- Business requirement gathering
- Functional workshops
- Integration planning
- SIT/UAT planning
- Cutover planning
- Hypercare management
- Production deployment
- Vendor coordination
- SAP release governance
- Change Request management
- SAP transport approvals
3. Enterprise IT Systems
Manage enterprise applications such as
- CRM
- ERP
- PLM
- HRMS
- Service Management
- Ticketing Systems
- Identity Management
- Document Management
- API Gateway
- Middleware Platforms
Responsibilities
- System integration
- Application modernization
- Business process automation
- API lifecycle management
- Vendor management
- SLA tracking
- System performance review
4. Cybersecurity Program Management
Coordinate cybersecurity initiatives across the organization.
Programs include
- Vulnerability Management
- Penetration Testing
- Security Audits
- ISO 27001
- SOC2
- NIST
- Endpoint Security
- IAM
- Network Security
- Cloud Security
- Security Incident Management
- Disaster Recovery
- Business Continuity
Responsibilities
- Track remediation actions
- Review security risks
- Coordinate security assessments
- Ensure audit readiness
- Manage security compliance
- Drive cyber awareness programs
5. Customer Experience (CX)
Act as technology representative for improving customer experience.
Responsibilities
- Improve digital customer journey
- Reduce customer issues through automation
- Improve service response time
- Lead Voice of Customer initiatives
- Improve portal usability
- Drive API performance improvements
- Improve customer onboarding experience
- Enhance support processes
- Measure Customer Satisfaction (CSAT)
- Improve Net Promoter Score (NPS)
Day-to-Day Activities
Daily
- Review program dashboards
- Track SAP implementation progress
- Monitor production issues
- Review cybersecurity incidents
- Attend stand-up meetings
- Coordinate vendor activities
- Review risks and blockers
- Support business escalations
- Review customer-impacting issues
- Track action items
- Update leadership dashboards
Weekly
- Conduct Steering Committee meetings
- Review milestone completion
- Risk review with leadership
- Resource planning
- Capacity planning
- Review release readiness
- Conduct customer experience review
- Review SLA performance
- Executive reporting
Monthly
- Program health assessment
- Budget review
- Portfolio governance
- Executive presentations
- Vendor performance review
- Audit compliance review
- Security maturity review
- Customer KPI review
- Lessons Learned workshop
- Continuous Improvement planning
Program Governance
Responsible for
- RAID Log
- Executive Status Reports
- Steering Committee
- Change Control Board
- Program Financial Tracking
- Resource Planning
- Portfolio Dashboard
- Dependency Management
- Scope Management
- Executive Communication
Stakeholder Management
Work closely with
- CTO, Product Managers
- VP (Mobility, Product, Energy, Engineering)
- Business Heads (Customer Head, IT Head , Cybersecurity Head)
- SAP Functional Teams, SAP Technical Teams
- Enterprise Architects, DevOps, Cloud Engineers, System Integrators
- Infrastructure Teams
- Security Engineers
- Customer Success Teams
- Finance, Procurement, External Vendors
Technical Knowledge
SAP
- SAP S/4 HANA
- SAP ECC
- SAP SD
- SAP MM
- SAP FICO
- SAP PP
- SAP PM
- SAP QM
- SAP SuccessFactors
- SAP BTP
Enterprise Applications
- CRM
- PLM
- ServiceNow
- Jira
- Confluence
- Azure DevOps
- Power BI
- Microsoft 365
Integration
- REST APIs
- SOAP
- Middleware
- SAP PI/PO
- SAP CPI
- Event-driven Architecture
- API Gateway
Cloud
- Azure
- AWS
- Google Cloud
Cybersecurity
- ISO 27001
- SOC2
- NIST
- IAM
- SIEM
- Vulnerability Management
- Security Monitoring
- Endpoint Protection
- Cloud Security
Required Skills
- Strong Program Management
- Enterprise Architecture understanding
- SAP implementation experience
- IT Infrastructure knowledge
- Cybersecurity governance
- Executive stakeholder management
- Vendor management
- Risk management
- Budget management
- Excellent communication
- Negotiation skills
- Leadership skills
- Analytical thinking
- Problem-solving capability
Experience
- 10–15+ years in Technology Program Management
- 5+ years leading SAP implementation programs
- Experience managing enterprise IT transformation initiatives
- Experience in cybersecurity governance and compliance programs
- Experience managing cross-functional global teams
- Experience in Agile, Waterfall, and Hybrid delivery models
- Experience working with executive leadership and steering committees
Education & Certifications
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's preferred).
Preferred Certifications
- PMP / PgMP / PRINCE2 Practitioner
- SAP Certification (preferred)
- ITIL Foundation, CISSP, CISM, or ISO 27001 Lead Implementer (preferred)